geode Casino & Sportsbook Data Care
This page describes what we collect when you use geode and how we keep that data protected. We at geode take your privacy seriously. We collect only the information we need to verify your identity, process your payments, and deliver our service. We do not sell your data to third parties, and we use industry-standard encryption to keep your information secure.
When you open an account on geode, register on our Android app, or access our platform via iOS browser, you share personal information with us. We explain exactly what we collect, why we collect it, and how long we keep it. We also describe your rights regarding your data and how you can contact us if you have privacy concerns.
Our geode privacy policy applies to all users in supported jurisdictions where our service is available under local law. If you have questions about how we handle your data, our support team can clarify any section of this policy.
What data we collect on geode
We at geode collect different types of information depending on how you use our platform. When you register, we collect your email address, a password you create, your full name, and your date of birth. We use this information to create and manage your account.
For identity verification, we ask you to upload a photo of your national ID (KTP, passport, or equivalent) and proof of address (utility bill, bank statement, or rental agreement). We collect this information to comply with anti-money-laundering regulations and to confirm that you are who you claim to be. We store these documents securely and do not share them with third parties except where required by law.
When you make a deposit or withdrawal on geode, we collect payment information—your chosen payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details), the amount, and the date. We do not store your full payment card or bank account numbers; our payment processors handle that information directly. We keep transaction records to track your account balance and for regulatory compliance.
We also collect information about how you use geode. This includes which games you play, how long you play, your betting patterns, and your device information (operating system, browser type, IP address). We use this data to improve our platform, detect fraud, and understand user behavior. We do not use this information to identify you personally unless necessary for security or legal reasons.
How we use your data on geode
We at geode use your data for specific purposes. First, we use it to operate our platform—to create your account, process your deposits and withdrawals, and deliver our games and betting markets. Second, we use it to verify your identity and comply with legal requirements. Third, we use it to detect and prevent fraud, money laundering, and other illegal activity.
We also use your data to communicate with you. We send you account notifications (deposit confirmations, withdrawal approvals, login alerts), promotional messages (if you opt in), and support responses. You can manage your notification preferences in your geode account settings. We respect your choices and do not send marketing emails if you have opted out.
We use aggregated and anonymized data to improve geode. For example, we analyze which games are most popular, which payment methods users prefer, and where our platform experiences technical issues. This analysis helps us make geode better for everyone. We do not use this data to identify you personally.
We at geode collect only what we need, use it only for stated purposes, and protect it with industry-standard security.
Third-party processors and data sharing on geode
We at geode work with third-party service providers to deliver our platform. Our payment processors (the companies that handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers) receive your payment information directly. We do not control how they use your data, but they are contractually bound to protect it and use it only for payment processing.
Our hosting provider stores our servers and databases. Our servers may be located outside Indonesia, which means your data may be transferred internationally. We ensure that our hosting provider uses encryption and security measures equivalent to our own standards.
We do not sell your personal data to advertisers, data brokers, or other third parties. We may share anonymized data with analytics partners to understand platform usage, but this data cannot identify you. We may also share your data with law enforcement or regulators if required by law or court order.
Cookies and tracking on geode
We at geode use cookies to remember your login session and your preferences. Cookies are small files stored on your device that help us recognize you when you return to geode. We use session cookies (which expire when you close your browser) and persistent cookies (which remain until you delete them or they expire).
You can control cookies in your browser settings. If you disable cookies, some features of geode may not work properly—for example, you may need to log in every time you visit. We do not use cookies to track you across other websites; we use them only on geode.
We also use analytics tools to track how users interact with geode. These tools collect information about which pages you visit, how long you stay, and which features you use. This helps us understand what works and what needs improvement. You can opt out of analytics tracking in your geode account settings.
Your rights regarding your data on geode
You have the right to access your personal data on geode. You can view your account information, transaction history, and profile details anytime in your account settings. You can also request a copy of all data we hold about you by contacting our support team.
You have the right to correct inaccurate data. If your name, email, or address is wrong in your geode account, update it in your settings or contact support. You have the right to delete your account and request that we delete your personal data, subject to legal retention requirements. We may need to keep some data for regulatory compliance or to resolve disputes.
You have the right to object to certain uses of your data. For example, you can opt out of marketing emails or analytics tracking. You can also request that we limit how we use your data. Contact our support team to exercise any of these rights.
Data retention and security on geode
We at geode keep your data only as long as necessary. Account information is retained for as long as your account is active. Transaction records are kept for at least five years for regulatory compliance. Identity verification documents are kept for the duration of your account plus a retention period for legal purposes.
We protect your data with encryption, secure servers, and access controls. Only authorized geode staff can access your personal information, and they are bound by confidentiality agreements. We regularly audit our security practices and update them to address new threats.
However, no system is completely secure. We cannot guarantee absolute protection against all cyber attacks or data breaches. If we experience a data breach that affects your information, we will notify you as required by law and take steps to mitigate harm.
What we protect
- Your identity documents and personal information
- Your payment and transaction history
- Your account login credentials and session data
What we don't do
- Sell your personal data to third parties
- Share your data with advertisers or marketers
- Track you across other websites or apps
Jurisdiction and data transfers on geode
We at geode operate under a specific regulatory framework. Our servers and data centers may be located outside Indonesia. When you use geode, your data may be transferred to and stored in other countries. By using geode, you consent to this international data transfer. We ensure that data transfers comply with applicable privacy laws and that your data receives equivalent protection regardless of where it is stored.
Our privacy policy is governed by the laws of the jurisdiction where geode operates. If you have a privacy dispute with geode, you may contact our support team or pursue legal remedies available in your jurisdiction. We are committed to resolving privacy concerns promptly and fairly.
Contact us about privacy on geode
If you have questions about our privacy policy or how we handle your data, contact our support team. You can reach us via in-app chat, email through our website, or by visiting our FAQ section. We serve users across Indonesia—whether you're in Jakarta, Surabaya, Bandung, Medan, or elsewhere in a supported jurisdiction—and we're available to address your privacy concerns.
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or in-app notification. Your continued use of geode after such notification constitutes acceptance of the updated policy.
Thank you for trusting geode with your information. We are committed to protecting your privacy and operating transparently about how we collect, use, and safeguard your data.